Shipping & Delivery Policy

At Kaizen Fitness, we offer personalized online fitness and lifestyle coaching, which is primarily delivered digitally. Our aim is to provide a seamless experience from sign-up to plan delivery. This page outlines how our services and any physical products are delivered, and what you can expect in terms of timelines, communication, and accountability.

📲 Digital Coaching Plan Delivery

Our programs are tailored to your goals, lifestyle, and preferences. Once your payment is processed and your onboarding documents are submitted, the following timeline applies:

Initial Coaching Plan Delivery: Within 5–7 business days after successful onboarding (including completion of the questionnaire, submission of progress pictures, and consultation if scheduled).
Delivery Method: All coaching plans (nutrition, training, lifestyle guidance) are delivered via email and WhatsApp through a secure, direct communication channel.
Ongoing Support: Clients receive access to real-time WhatsApp support, weekly check-ins, and monthly strategy calls. No physical delivery is needed for coaching sessions or plan modifications.

📦 Physical Products (If Applicable)

In some cases, we may provide additional physical resources such as:

Merchandise (Kaizen apparel, accessories)
Fitness gear (resistance bands, mobility kits)
Printed guides or journals (by request or as part of a promotional offer)

Here’s what to expect:

Processing Time: All physical orders are processed within 1–3 business days after order confirmation.
Shipping Time: Orders are shipped through trusted Indian courier services and delivered within 5–7 business days, depending on your location.
Tracking: Once dispatched, you will receive a tracking ID via email or WhatsApp to monitor your shipment.
Shipping Charges: If applicable, shipping fees are calculated at checkout based on product type and destination.

📍 Delivery Locations

We cater our online consultation services to people all over the world. If you're located internationally and interested in physical products, please contact our team directly before placing an order.

❗ Delays or Issues

While we strive for timely delivery, external factors (such as holidays, courier delays, or natural events) may affect delivery timelines. If your product has not arrived within 10 business days, please contact us immediately.

📧 Support Email: thekaizenfitness@gmail.com
📞 Phone: +91-9163683888

📌 Legal Notice

Kaizen Fitness is not liable for any delivery delays caused by third-party shipping services.
It is the client’s responsibility to provide accurate delivery information during purchase.
Any physical product damaged in transit must be reported within 48 hours of delivery, accompanied by photos, for assessment and resolution.
We do not offer refunds for delays caused due to incorrect addresses or failed delivery attempts.

At Kaizen, our real service is transformation and that starts the moment you decide to take control of your health. Whether it’s a digital plan or a physical item, we’re committed to getting it to you accurately, efficiently, and with the professionalism you deserve.